Frequently Asked Questions (FAQ)

Below are mainly product and use questions about X4 secure calling.

We also provide answers to general questions on the broader topic of security.

Q: How do I access X4 secure calling?

A: Use an internet browser application on a computer, mobile phone, or tablet to access our service at https://ff.x4.com. You can invite one or more people to join you for either an audio or video call. Depending on your device, chat and/or screen sharing capabilities may also be provided. You may make free calls that last up to 15 minutes. Subscriptions for unlimited use are $15 monthly, paid in advance.

Q: May I cancel my subscription if I’m not satisfied?

A: Yes. However, once a $15 monthly payment has been made it is non-refundable. You may cancel at any time, and we will discontinue monthly billing.

Q: I don’t use video. Isn’t this overkill for me?

A: Definitely not. If you prefer using X4 to make voice calls without video, or to chat via text, the service will still keep you safe from eavesdroppers.

Q: How do I make a call?

A: Using the browser on your phone, tablet, laptop, or desktop, enter "ff.x4.com" and choose a room name or create your own room name. Next you will be prompted for a screen name and then you click a button to join the meeting. Options are provided to the moderator to use a waiting room, or password-protecting access to the meeting. iPhone users with Safari browser must set Safari's permissions to "ask" for access to microphone and camera. Duckduckgo browser is not currently supported.

Q: What are vanity URLs?

A vanity URL is where you choose a room name for the link instead of using system-generated links to control who can join your call. For example, if you choose MovingMountain as your vanity URL, the invitee types in "ff.x4.com/MovingMountain" to join your call. People DO NOT have to be subscribers to join a call or meeting. You simply send them a link to the meeting, either Vanity or system generated, to participate.

The vanity option is provided to make it easier to connect. Vanity codes must be a minimum of 8 characters and are case sensitive.

Vanity URLs are more secure when they are longer, more random, and the more capital letters you include. System-generated codes follow these criteria.

Q: Are security savvy companies really banning zoom?

A: Yes, in large numbers. Search online for articles to learn who and why companies are banning zoom.

Q: How does your videoconferencing compare to well-known products like Zoom, Google Meet, and Microsoft Teams?

A: These products open many vulnerabilities, and their privacy and security shortcomings are well-documented.